To Err Is Human


We all make mistakes. Loyal readers among you will recall my  infamous hockey puck typo! And if you read my letter above, you’ll have registered the reminder to be on the look-out for this threat:  human error. Here are a couple of interesting articles on the topic…


Human error: models and management


The human error problem can be viewed in two ways: the person approach and the system approach. Each has its model of error causation and each model gives rise to quite different philosophies of error management.


A Compact Introduction to Human Error  


The application of analytical methods in human error evaluation is in its infancy. Tools are being utilized and more important, data is being collected. Explanations of the underlying causes of human error at the individual level, developed over the last 60 years, show stability and growth on a relatively solid foundation of knowledge.

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