Drama Disruption: F(l)ight Attendants Cause Delay

A few weeks back I theorized the actual number one cause of business disruption is not power outages, but rather workplace drama. And it seems I may be on to something. I got tons of mail from Drive readers with stories to support my claim, and now this: an Associated Press report that “a squabble between two flight attendants forced a United Airlines flight bound for Chicago to return to Raleigh-Durham International Airport.”


According to the AP, airport spokeswoman Mindy Hamlin says “Flight 1214 left Raleigh at 6 a.m. Wednesday. She says a call from the pilot to the tower at 6:40 a.m. suggested there had been an assault onboard, but it turned out to be a tiff between flight attendants.”


“United spokeswoman Christen David says the two employees were removed and the flight re-staffed. David said the Chicago-based airline is conducting an internal review and that the argument was not physical. Some passengers were placed on other flights, and David said United would compensate passengers for their inconvenience.”

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