What caused Delta’s computer system to lose power, forcing it to ground its global fleet and cancel 1,500 flights for more than 36 hours?
“A critical power control module at our Technology Command Center malfunctioned, causing a surge to the transformer and a loss of power,” Delta COO Gil West said in a statement, once power was restored on Tuesday.
But in the event of such an emergency, why did the airline’s backup systems fail to kick in? West points to general instability, as some systems switched over to backups, but critical systems and network equipment did not.
The result is a sluggish recovery all around, including slowness in the customer service systems – including processing check-ins, conducting boarding, and dispatching aircraft. Meanwhile, cancelled and delayed flights mean scheduling difficulties and problems with the airline’s crew and fleet schedules.
A failure of both the main system and the backups at the second largest airline in the world sends a clear message: business continuity is crucial for organizations, both in preparing for and recovering from a major incident. DRI provides world-class training in business continuity, IT/DR and other critical needs – click here to find the training that’s right for you.